Our Policy Library: Terms, Agreements & Legal Info

Policy library

Here are our main policy documents. If you still can’t find what you’re looking for, let us know, and we’ll point you in the right direction.

How we handle and store your data, and who we share it with.

terms

The small print that covers our entire service and how we deliver care.

What off-label means and an explanation of when clinicians use this practice.

Info about your NHS GP Records and why we sometimes ask for them.

How to make a complaint, and who to contact if you’re unhappy with our service.

How we produce, verify, publish and update content, along with our sourcing info guidelines.

Where our reviews come from and other info you need to know about them.

Everything you need to know about deliveries and our returns process.

The processes our clinicians use to make your as safe and effective as possible.