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How are Treated better than their competitors?
Medically reviewed by
Daniel Atkinson, GP Clinical Lead
Questionnaire review and follow up
We follow up with every single patient to see how they’re getting on. While some online pharmacies simply prescribe and send medication, we’re a holistic health partner.
And our aftercare is treatment led. So while we always touch base, we recognise that you don’t always need your hand to be held.
So how does that look in practice?
If you get a one-off treatment, we’ll generally only drop in after a week or two to see how you’re getting on. We might then occasionally get in touch to let you know if there have been any updates to our service or to your treatment.
If you’re a subscriber, we’ll be in touch a bit more often (depending on your treatment or condition). Some conditions benefit from closer monitoring than others, and we always need to make sure we’re prescribing safely, so periodic check-ins help us make sure the treatment we’re sending you is still right for you.
These messages also provide the opportunity for you to optimise your treatment. Whether you need to change your dose, how often you receive your treatment, or how much treatment we send you, we’ll always let you know what your options are and help you find the plan that suits you best.
But the main thing is, whether we’re reaching out to you, or you’re reaching out to us, we’re never too far away.
Unlimited access to clinicians
Regardless of whether you’re a Treated subscriber or you had a one-time delivery of medication, you get unlimited, round-the-clock, completely free access to our team of experts.
You can ask them anything* you like (*about health), anytime you like, as often as you like. And we’ll always aim to reply within one working day.
So how does that compare with other online pharmacies?
- Some may charge for an appointment or prescription consultation
- Others might limit how often and when you can chat to a clinician
- Many will take longer to respond to you, such as by email in 3-5 business days
And we don’t give automated replies or try to palm you off elsewhere. We put you in touch with real health experts who take the time and attention to give you the response you need.
Own UK-based registered pharmacy
Unlike many online pharmacies, we’re more than just a website. Treated Pharmacy, where we dispense from, is a real brick and mortar dispensary owned and operated by us and us alone.
Why should you care about this?
Because it speeds up prescription fulfillment and helps us operate more efficiently and independently. That means we can have more stable medication supply and prices; more direct oversight on procedures, safety, and compliance; and more control over deliveries, helping us get your treatment to you as soon as possible.
It also means that if there are any issues with your prescription fulfillment, medication supply, or delivery, we can let you know sooner, without any confusing back-and-forth.
CQC registered and a member of DiCE
Our CQC registration helps us make sure our processes are safer and even more clinically robust. This means you can have the peace of mind that the care you’re receiving is of the highest quality and that we’re adhering to the very best standards.
We’re also a member of the DiCE network, a group of digital healthcare providers working together to drive online healthcare forward and make it safer. Although many of our competitors are also members, some aren’t. So make sure to check that your healthcare provider is committed to the highest standards possible.
Fast delivery
We review consultations as soon as possible, and ship treatments via next-day delivery. This means that if you consult with us at midday on a Tuesday, you can receive your treatment by Wednesday afternoon. And it doesn’t cost extra for speedy deliveries. It’s all included in the cost of your treatment.
But how does this stack up against other providers? Let’s take a look.
Online pharmacies delivery speeds and costs: How we stack up.*
| Provider | Average delivery speed | Notes |
|---|---|---|
| Treated | Within 1 working day | Free express delivery as standard |
| Boots Online Doctor | Within 2-3 days | N/A |
| Superdrug Online Pharmacy | Within 5 working days | (Once your treatment request is accepted) |
| Asda Online Doctor | Within 1 working day | Delivery of refrigerated items costs extra |
| MedExpress | 1-3 days (standard delivery) | Standard delivery costs £2.90; Express delivery costs £3.95 |
| Lloyds Pharmacy | 2-3 working days | Standard delivery costs £2.99; Next Day delivery costs £4.99 |
| Chemist4U | 3-5 working days | Delivery fees can apply. Express and next-day deliveries cost extra. |
| The Independent Pharmacy | 2-3 working days | Standard delivery costs £2.95 (for orders under £40); Express delivery costs £4.95 |
| Well | 3-5 working days | Standard delivery costs £3.95 (for orders under £25); Express delivery costs £4.95 |
*Information acquired from the listed provider’s websites on 08/01/2026.
No strict subscription based service
We provide complete flexibility with our subscriptions. No contracts or obligations. No phone calls to cancel. So if you need to pause, skip, cancel, or change your treatment, you can do so quickly and painlessly.
And you can change your delivery date, too. So if you’ve got a trip coming up, or have a change in circumstances, we can flex your treatment to match your life.
We’ll ask you a few questions to understand your needs better, and always put your safety first, but we won’t stand in your way.
Discreet packaging
In our most recent patient survey, 92.48% of respondents ranked us positively (either ‘Good’ or ‘Very good’) for the condition their package arrived in. This tells us that our packaging is secure and robust. We always send medication in secure cardboard boxes, and we make sure that refrigerated items are kept cool in transit and received in person.
Our packaging prints are subtle, too, and don’t give away what’s inside.
Why users prefer Treated
In short: Because of all of the above.
- Your care doesn’t stop at delivery, we’re with you all the way.
- We’re a holistic health partner staffed by real people, dispensing from a real building.
- We give you unparalleled access to experts, and we get your treatment to you quickly, safely, securely, and discretely.
- You’re in control. If you want to change something, let us know. You can pause, cancel, change, and skip your treatment hassle-free. No obligations; no phone calls.
But don’t just take our word for it.“Excellent! Amazing treatment provider and responds quickly to requests. Will recommend to everyone! Thank you Treated! I will be a long time customer” - Anonymous
“A effective and supportive team approach that has made my weigh loss journey uncomplicated.
Thank you to all at Treated.” - Anonymous“Very good care and quality service provided. The shipping excellent in quality packaging. Very happy.” - Susan
“Product is excellent quality really impressed with the service efficiency is outstanding” - June
“Everything felt very private and secure. I really felt I could trust the website and the doctors with my private health information. I was impressed with the response time and delivery.” - Kareem
“Very happy with the prescription service. Fast service, excellent communication and personalised advice. I replied to relevant questions and had my prescription sent on the same day. They replied to my questions very fast, this gave me peace of mind as I was feeling a bit anxious. Thank you!” - Anonymous
How we source info.
When we present you with stats, data, opinion or a consensus, we’ll tell you where this came from. And we’ll only present data as clinically reliable if it’s come from a reputable source, such as a state or government-funded health body, a peer-reviewed medical journal, or a recognised analytics or data body. Read more in our editorial policy.
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Disclaimer: The information provided on this page is not a substitute for professional medical advice, diagnosis, or treatment. If you have any questions or concerns about your health, please talk to a doctor.
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